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Let's configure automatic recording and find a saved call.

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Before recording, follow your organisation's policy and the notices

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required for the people involved. This walkthrough uses a

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controlled test call in our demo workspace.

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Open Team Members and edit the member. Under Access

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and features, look for Recording. No recording prevents the

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member from recording calls. That is Alex's starting setting

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in this example.

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On-demand allows the member to start and stop recording

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during a call, using the controls available in their

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app. Choose this mode when recording should be selective.

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For this test, choose Record all calls. Calls are

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then recorded automatically, and the member cannot stop an

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individual recording. Select Save member before placing the test

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call.

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Reopen the member and check that Record all calls

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has been saved. Then make a short test call,

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confirm that it connects, and end it normally. We

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have done that between Alex and Jamie.

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Open Call Log in the member workspace after the

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call finishes. Use Outgoing and Answered to narrow the

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list. Match the calling and called members, timestamp and

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duration with your test.

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You can search by name or number as well.

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Our call to Jamie lasted twenty seconds and has

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a play button in the Actions column. Select it

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to open the inline player and start listening.

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Use Pause when you need to stop listening, and

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move the seek slider to replay a section. We

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have checked that this recording contains the expected test

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message. Check the actual audio, as well as the

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call's result and duration.

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Close the player when you're finished. If a recording

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is missing, check that the member's recording mode was

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saved before the call and that the call connected.

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Keep access to recordings within your organisation's policy.

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Our Record all calls setting was temporary. Return to

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Team Members, edit Alex, choose No recording, and save.

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In your own workspace, keep the mode that matches

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the member's role and your agreed recording policy.

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Reopen the member to confirm the final setting. The

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test is complete: the call connected, the recording appeared

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in Call Log, playback contained the expected audio, and

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the temporary setting has been restored.