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Let's set up voicemail and check a real message.

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SessionPBX supports personal mailboxes for individual members and shared

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mailboxes for ring groups and queues.

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In Team Members, edit the person who needs a

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mailbox. Under Access and features, check that Voicemail is

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switched on. Alex's mailbox is already enabled, so we'll

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keep that setting.

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Under Email notifications, Voicemail email sends the member a

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copy of each new message with the recording attached.

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Check the member's email address, then save any changes.

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For a shared mailbox, open Call Routing and edit

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the ring group or queue. Reception uses Voicemail when

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nobody answers, with a monitored team email address. Save

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the configuration. Shared messages belong to the team destination,

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rather than one member.

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Enabling a mailbox is only part of the setup.

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Check the route that sends callers there. Our Office

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hours flow sends after-hours calls to Alex's mailbox on

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extension one thousand. Test the actual route with a

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short message.

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In the member workspace, open Voicemail. We have left

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two real test messages: one for Alex and one

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for Reception. The Box column shows their destinations. Choose

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Personal to focus on your own mailbox, then select

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Play.

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The message plays directly in the list. Use Pause

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when you need a moment to make a note,

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and move the slider to replay a section. The

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speed control cycles through normal speed, one and a

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half, and double speed. We'll return it to normal.

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Playing a new message marks it as heard. Choose

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New to see messages still waiting; only Reception remains

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here. Switch to Heard and Alex's personal message appears.

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These filters change what you see without deleting the

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messages.

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Return to All messages, then choose Reception to open

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the shared mailbox. Play its message and confirm that

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the expected audio is present. You can also search

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by the caller's name or number to find a

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particular message.

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To remove a message, select its checkbox and choose

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Delete. Read the confirmation carefully: deletion cannot be undone.

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We're removing only our personal test message. Deleting a

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shared message also removes that item for the other

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members who can access it.

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Return to All when you're finished. The Reception message

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is still available. Keep a clear team process for

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checking shared mailboxes and returning calls, and test voicemail

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again whenever you change its route or destination.