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Business-hours routing gives callers different destinations when your office

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is open or closed. In Call Flows, create a

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flow named Office hours with an unused number. We'll

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use eight hundred and one.

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From the Start step, choose the plus button and

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add Business Hours. Open the new step's settings with

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the gear button. The schedule belongs to this flow,

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so you can configure it for the team it

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serves.

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Choose the office timezone first. We'll keep Europe, London.

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Review the enabled days and their opening and closing

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times. Our starting schedule is nine until five, Monday

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to Friday, with Saturday and Sunday switched off.

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The schedule has two branches. Use the plus beside

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Within Hours and add a Ring step for the

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daytime destination. This can be a member extension, a

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ring group or a queue.

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Open the Ring settings and select Reception, our ring

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group on six hundred. Save the target. The group's

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own settings control which members ring and what happens

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when nobody answers.

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Now give the Outside Hours branch a destination. In

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this example, we'll add a Voicemail step so closed-hours

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calls have somewhere to go. Choose a mailbox that

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someone on your team monitors.

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Open the voicemail settings, choose Alex's mailbox on extension

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one thousand, and save the change. Check the mailbox

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greeting and who is responsible for returning messages before

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sending callers here.

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You can give individual days different hours. We'll change

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Friday's closing time from five to four, then save.

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Reopening the settings confirms that Friday now ends at

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sixteen hundred, while Monday to Thursday still end at

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seventeen hundred.

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Review both branches, then choose Publish. The list now

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shows Office hours as Published and enabled. Reopen the

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flow to check that its saved schedule and destinations

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are the ones you intended.

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Before routing public calls here, test a call during

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the open period and another outside it. If you

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use temporary hours for testing, restore the intended schedule

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and publish it again. Keep the office timezone in

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mind when checking the result.