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Let's build a simple phone menu for our team.

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In Call Flows, create a flow with a clear

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name and an unused internal number. We'll call this

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one Main menu and give it number eight hundred.

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Choose Create and design.

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The Start step is the entry point. Use its

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plus button to add the next step, then select

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Menu, or I V R. Open the menu's settings

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with the small gear button.

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The greeting tells callers which keys to press. Choose

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Custom file and upload your prepared audio. Our greeting

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offers one for Reception and two for Support. Use

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the preview player to check your recording before continuing.

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Check that the menu options match the greeting. This

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example uses keys one and two, waits five seconds

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for a key, and allows two prompt replays. Save

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the menu settings. Each branch still needs a destination.

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Use the plus beside Key one and add a

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Ring step. Open its settings and choose Reception, our

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ring group on six hundred. Save the target. The

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group keeps its own ringing and fallback settings.

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For Key two, add another Ring step. Select Support,

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the queue on seven hundred, and save. This gives

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each menu choice a specific destination. Check the labels

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carefully so the greeting and routing agree.

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The Timeout branch handles callers who make no selection.

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Add a Voicemail step, choose Alex's mailbox on extension

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one thousand, and save the change. Use a mailbox

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that your team checks regularly.

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Save keeps your work as a draft. Back in

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the list, check the flow number and reopen the

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editor. Arrange the branches so each route is easy

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to follow, and review the greeting and destinations.

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When the flow is ready, choose Publish. The list

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now marks it Published, with its enabled switch on.

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Saving and publishing are separate actions, so check this

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state whenever you change a live flow.

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Before assigning a public number, call the flow's internal

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number. Test both keys and the timeout path, and

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confirm that each reaches the intended destination. Repeat those

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checks whenever you change the greeting or routing.