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A ring group lets several people answer calls to

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one team number. In this tutorial, we'll configure a

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Reception group in our demo workspace. This feature uses

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Teams Business. Open Call Routing, choose Ring groups, and

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select Add ring group.

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Give the group an unused internal number and a

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clear name. We'll use six hundred for Reception. Select

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the members who should receive its calls. Here, that's

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Alex on one thousand, and Jamie on one thousand

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and one.

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Choose the ringing strategy. Ring all at once offers

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the call to the selected members together. Ring in

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order tries them in sequence. We'll use Ring all

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at once, with a twenty-five-second ring timeout.

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Now choose what happens if nobody answers. The available

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options include voicemail, another member, an external number, or

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hanging up. For this group, we'll keep Voicemail and

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enter the team's monitored email address.

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Select Create ring group. The saved row shows its

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number, name, selected members and strategy. Check that the

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group is enabled. You can return to its edit

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button whenever those settings need to change.

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The edit screen brings back our saved settings. Review

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the members, ring timeout and no-answer destination, then save

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any changes. Keep these details up to date when

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colleagues join or leave the team.

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Before routing public calls here, dial the group's internal

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number from a test phone. Check which phones ring,

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answer on one, and confirm that the others stop.

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Then test the no-answer route. Once both paths work,

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you can use the group as a destination for

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a public number or a call flow.