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If support asks for a diagnostic log, you can

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collect and share one from SessionTalk. Here’s how.

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Open the menu, then Settings and Preferences.

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Switch on Enable log, and tap the tick in

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the top right to save.

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Now repeat whatever was going wrong. We’re enabling a

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test account that fails to register. If your problem

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happens on a call, repeat that call with logging

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switched on.

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Once you’ve reproduced the problem, return to Settings and

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open SIP log.

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Check that it says Logging enabled. Tap the circular

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arrows to refresh, then the share arrow. We’ve hidden

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the diagnostic details in this video, but they’ll be

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included in your exported log.

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Android opens a share sheet with the log attached

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as a text file. Choose a sharing app and

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your support contact. Include a short description of the

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problem and when it happened. The share screen looks

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different on an iPhone.

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After collecting the log, return to Preferences, switch off

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Enable log and save. You can turn it back

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on whenever support needs a fresh log.