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If you can’t hear a call, or your alerts

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aren’t working, start in Settings, Permissions. Make sure Microphone

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is allowed.

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Check Notifications and the call permissions shown on your

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phone too. Android and iPhone use different prompts. These

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permissions don’t, by themselves, set up background push calls.

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Make a test call and check the microphone button.

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If it’s crossed out, tap it to unmute before

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asking whether the other person can hear you.

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Check where the sound is going. The speaker control

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lets you choose the output available on your device.

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Adjust the phone’s volume while you’re connected. That changes

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the call volume, rather than just the ringtone.

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You can also tap the information button beside the

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timer to open Call statistics.

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The sent and received packet counts show whether media

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data is moving. They don’t prove that either person

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can actually hear the call.

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Go back to the call and check audio in

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both directions.

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If the problem continues, hang up and follow the

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logging tutorial to collect details for support.