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An attended transfer gives you a chance to speak

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to the next person before passing the caller over.

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Make sure premium calling features are enabled and your

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phone service supports transfers.

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While you’re on the call, tap the transfer button

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with two arrows. The app puts your caller on

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hold and opens the keypad.

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Enter the other person’s number, then tap the green

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call button.

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Wait for them to answer. This is where you

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can speak privately and check they’re ready to take

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the original call.

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Once both calls are connected, the transfer button turns

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green. Check you’ve reached the right person before going

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ahead.

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Tap the green button to complete the transfer. Both

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calls leave your phone. Our test phone system confirms

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that the two other sides are now connected.