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Open Accounts and check the status beside the affected

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account. Here, one account is registered and the other

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shows Registration failed.

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Open the failed account. Before changing anything, check your

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internet connection and compare the saved details with your

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provider's instructions.

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Switch off Enabled to edit the settings. Check the

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username and domain. Enter a new password only if

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you need to replace the saved one.

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Open Advanced SIP settings, then SIP identity. Our controlled

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example has the wrong port in the SIP proxy

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address.

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Replace it with the correct address. This is our

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local test server; use the address and port supplied

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by your own service.

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Under Registration, also check that the transport matches your

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provider's instructions.

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Save the advanced settings and return to the account's

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enable switch.

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Switch Enabled back on and wait for Registered. Our

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corrected account has now connected successfully.

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Save the account and check the list again. If

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it still fails, give your provider the error and

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the time it happened, without sharing your password.